FREQUENTLY ASKED QUESTIONS
1. What materials are used to make your handbags?
– Our handbags are crafted using high-quality materials, including genuine leather, vegan leather, canvas, and other durable fabrics. Each product description specifies the materials used.
2. How can I care for and maintain my handbag?
– We recommend following the care instructions provided with each handbag. Typically, using a mild soap and water solution or specialized leather cleaners for leather bags can help maintain their quality. Avoid exposure to extreme conditions such as heat and moisture.
3. Are your handbags cruelty-free?
– Yes, we offer a range of vegan leather handbags that are cruelty-free and ethically made.
4. Do you offer international shipping?
– No, we do not ship internationally at this time.
5. What is your return policy?
– Our return policy allows for returns within 10 days after purchase. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please refer to our Returns and Refund Policy for detailed information.
6. Can I track my order?
– Yes, once your order is processed and shipped, you’ll receive a tracking number via email. You can use this number to track your package’s delivery status.
7. Are your handbags limited edition or part of an ongoing collection?
– We offer a mix of both limited edition and ongoing collection handbags. Check our website or subscribe to our newsletter for updates on new releases and limited edition items.
8. Do you offer customization or personalization options?
– At the moment, we do not offer customization or personalization services. However, we continually assess new offerings, so stay tuned for any updates in this regard.
9. How can I contact customer support if I have further questions?
– You can reach our customer support team via email at vevenist@gmail.com or through our contact form on the website. We aim to respond to inquiries promptly during our business hours.
10. Are your handbags environmentally friendly?
– We prioritize sustainability in our production processes and materials. Some of our collections may feature eco-friendly and sustainable materials. Check the product descriptions or our sustainability page for more information.
